The following will guide you through the answers to our most frequently asked questions. Click each question to view the answer. If you can’t find the right answer or you don’t see your question listed, please e-mail us at email@example.com
What is CEN?
CEN is Connecticut’s premier partner for high-performance internet services. We accelerate the progress of our members by providing reliable, low latency, high-speed networking services. We are the provider of choice for organizations that demand exceptional value, performance, and highly personalized service.
CEN’s fiber footprint extends to every community in the state. CEN’s high performance network is “open access,” and any Connecticut organization can join and reap the benefits.
Contact Us to learn more about how CEN can benefit your organization.
How is CEN different from any other ISP?
CEN differs from other ISPs in numerous ways including network design and performance, pricing and billing, and customer service.
- Cost Savings- CEN’s Cost Recovery model provides lower pricing, more included services, and larger feature sets as compared to other for-profit ISPs.
- Performance- CEN’s scalable, resilient network design offers an unmatched combination of performance attributes for speed, latency, reliability, and security.
- Personalized Service- CEN’s Connecticut based team backs its members with 24/7/365 Network Operations Center and access to senior technical staff for the most consistent, local, expert service available.
Contact Us to learn more about CEN’s products, services, and pricing.
Is CEN part of the state government?
Yes, CEN is a state organization governed by Connecticut’s. Created by state statute in 2000, the State of Connecticut owns the network assets. CEN staff is employed by the University of Connecticut. Operationally, CEN is a self-sustaining organization and does not receive any funding from the State of Connecticut.
Who make up the CEN Board of Directors?
CEN is governed by the Connecticut Commission for Educational Technology whose members can be found on their site,.
|Mark Raymond, CIO, Chairman||Department of Administrative Services (DAS)|
|Catherine Smith, Commissioner||Department of Economic and Community Development (DECD)|
|Michael Mundrane, CIO||University of Connecticut (UConn)|
|Ken Wiggin, State Librarian||Connecticut State Library (CSL)|
|Ellen Cohn, Deputy Commissioner||Connecticut State Department of Education (CSDE)|
|John Vittner, Director IT Policy||Office of Policy and Management (OPM)|
|Scott Zak, Senior Director of Learning Technologies||CT Board of Regents for Higher Education|
|Bill Vallee, State Broadband Policy and Program Coordinator||Office of Consumer Counsel|
|Jennifer Widness, President||CT Conference of Independent Colleges|
|Nick Caruso, Senior Staff Associate||CT Association of Boards of Education|
|Scott Shanley, General Manager, Town of Manchester||CT Conference of Municipalities|
|John Elsesser, Town Manager, Town of Coventry||CT Council of Small Towns|
|Colleen Bailie, Director, West Haven Public Library||CT Library Association|
|Bart Stanco, Vice President, Gartner||Governor's Office|
|Russell Feinmark, CT General Assembly||Speaker of the House|
|Rich Mavrogeanes, President, Discovery Video||President Pro Tem of the Senate|
|VACANT||Minority Leader of the Senate|
|Charles Dumais, Superintendent, Region 5 (Amity) Public Schools||Governor's Office|
|Tom Dillon, Founder, Flagship Networks||Minority Leader of the House|
Who can become a CEN member?
CEN is open access and available to any organization in Connecticut. Our membership currently includes organizations from public and private K-12, higher education, health care, government and municipalities, libraries, public safety, non-profits, and for-profit businesses.
Contact Us to learn more about becoming a CEN member.
Who are your members?
Where is CEN located?
CEN's office is located at 55 Farmington Avenue in Hartford.
When does my service agreement with CEN end?
CEN members enter into a Network Access Service Agreement (NASA) that defines our fiscal and operating year as July 1 - June 30. Most members enter into one year agreements. Multi-year agreements are also available.
Does CEN provide educational opportunities?
Yes, CEN’s Education and Development Council comprises member representatives from all verticals (K-12, higher education, government and municipalities, libraries, open access). It is this council’s charge to develop programming to support the annual Member Conference and regular training events.
Prior training events have focused on topics including:
- IPv6 Adoption
- IPv4 Multicast Routing
- Performance Measurement Infrastructure
- Advanced BGP/AS Boundary Routing
Does CEN host an annual conference?
Yes, CEN has been hosting an annual member conference since 2013. With over 550 attendees, 40 sponsors, industry leader speakers, and dozens of sessions, the event has grown and matured into a premier training, networking, and community building event. The event is held in early May at the CT Convention Center.
Contact Us to learn more about CEN’s Member Conference.
Does CEN have different pricing for different types of organizations? Are Prices Negotiable?
CEN offers the same bandwidth tier and services pricing to all members regardless of organization type. Because CEN’s capital assets are funded with public bond monies, for-profit and private organizations may be charged for any equipment deployed for their application.
CEN’s prices are not negotiable. However, members find that our billing policies are much more flexible and accommodating compared to other service providers. For example, CEN offers a burstable connection without any rate limiting. CEN also does not charge for overages, unless it is extensive and sustained. Bandwidth tier pricing is announced by December each year and bandwidth commitments are updated in April-June for the start of the new fiscal year in July.
To learn more and to receive a quote for CEN services, Contact Us
What forms of payment does CEN accept?
Currently, CEN accepts payment for services via check or ACH bank transfer. To request ACH payment please contact the CEN business office at GetConnected@CTEducation.net.
What is the billing contract period for CEN services?
The billing contract period for CEN services is our fiscal year, July 1 - June 30. Services are automatically renewed for the next fiscal year unless the member notifies CEN in the 60 day period prior to July 1. Any changes to a member’s bandwidth tier commitment(s) for the fiscal year are agreed upon in the months prior to July 1. Member’s can request bandwidth increases and/or additional services at any time by contacting our Member Relations team.
Contact Us with any questions related to your services and their billing.
What are my billing options?
CEN provides annual or quarterly billing options. Our default billing method is quarterly in arrears with the exception of Q4 invoices, which are sent prior to the end of the quarter for the convenience of our customers. Upgrades and disconnects are invoiced or refunded during the billing period following the upgrade or disconnect. Other billing arrangements can be made to accommodate member institution’s needs.
How are CEN Invoices delivered?
CEN invoices are emailed directly from the State of Connecticut billing system, Core-CT. Please be sure to add firstname.lastname@example.org to your safe senders list to avoid any issues.
Can CEN bill multiple departments at our institution?
Currently, CEN can only have one billing contact per invoice . We do offer the ability to combine invoices for customer with multiple members into one itemized invoice. These invoices will reflect total cost for all entities.
Where do I mail payment for CEN services?
Checks should be made payable to “Treasurer – State of Connecticut” and mailed to:
State of Connecticut
Department of Administrative Services – AR Section
450 Columbus Boulevard, Suite 1101
Hartford, CT 06103
Please email email@example.com to request a copy of our W-9.
Where can I find information on CEN Services
CEN’s Services Management Advisory Council comprises members from all member groups. We invited any member to join this council to help determine CEN’s future services offerings.
Contact Us to learn more about our services and how we can help your organization.
Can a member institution connect multiple locations?
Yes, CEN can provide solutions for members with multiple campus locations. We provide multi-location solutions for a number of our members either as multiple, standard connections, or as a virtual private network between campus locations with one “border” to the outside world. More information is available on the Private Ethernet page (with link to Private Ethernet page in Services)
CEN can also provide connections to locations outside Connecticut.
Contact Us for more information and to receive a quote.
Can CEN provide a network testing port to bypass member’s LAN?
Yes, we can provide a test port to bypass a member’sLAN. Please contact our Network Operations Center (NOC) at firstname.lastname@example.org call 860-622-4560, option 1. The member will need to provide a copper SFP for the connection. The member can then use a laptop or other device to assign one of their unused IP addresses within your current connection to test directly from our equipment. This port will allow for testing outside the LAN without interrupting services to the LAN. This can be helpful if poor performance problems are rooted in a malfunctioning firewall, content filter, packet shaper, or other LAN device.
SpeedTest.net results indicate a lower bandwidth than expected. Why?
There can be several reasons SpeedTest.net tests return low results.
- The speedtest.net browser test application lists throughput in Layer3 values; however, circuits CEN procures also must carry Layer 1 and Layer 2 portions of the path. This additional overhead can result in tests showing 5-7% lower than actual circuit speed.
- If the SpeedTest.net server’s traffic flows through congested peering points results can be erratic. Pay close attention to which server is selected when running the test and which remote network hosts the server. These details can help the CEN Global NOC troubleshoot any congestion issues. It’s also often helpful to test with multiple SpeedTest.net servers to try and replicate poor performance issues.
- CEN also suggests verifying performance using the DSLreports.com test.
- LAN traffic will contend equally with the SpeedTest.net traffic. If the LAN Is currently generating 50Mbps of traffic. Normal use must be accounted when interpreting test results.
Does CEN offer a CIPA compliant web filtering service?
Yes, CEN's web filtering service provides members with an internet content filtering solution that meets the requirements of the Children's Internet Protection Act and the standards required for E-Rate subsidy funding.
More info: Web Filtering page
How do I have you add a DNS record for my domain that is hosted by CEN?
Contact us for more information.
How long will it take for DNS changes to take effect?
Generally speaking it could take up to 24 hours for changes to be visible across the Internet. It depends on the TTL value of the DNS record. If you contact us in advance of a planned change, we may be able to adjust force old values to expire more quickly.
Members can contact our Network Operations Center (NOC) at email@example.com or call 860-622-4560, option 1, for help with DNS.
Can CEN add a PTR (reverse DNS) record for a member?
CEN can add PTR records for IP Addresses that CEN has assigned to members. Members can contact our Network Operations Center (NOC) at firstname.lastname@example.org or call 860-622-4560, option 1, for help with DNS.
Does CEN re-sell other providers’ internet service?
CEN utilizes multiple Tier 1 Internet Service Providers as one of the building blocks of CEN’s services. The multiple Tier 1 providers ensure a high level of resiliency for CEN’s members. The other building blocks layered with the Tier 1 service include multiple network and security services, a unique network design, and local service. The total package provides members exceptional value beyond what is offered by other providers.
Does CEN provide graphs of my institution’s network use?
Does CEN provide NTP Servers?
Does CEN have a streaming service?
Where can Members find CEN’s fiber map?
Does CEN offer high speed optical fiber services?
CEN offers its statewide, fiber optic network for high-speed, dedicated, protocol-agnostic, optical transport.
Contact Us to learn more and to receive a quote.
What Video Conference Services are available?
CEN offers video teleconferencing services to its members throughout its Cisco Telepresence Video Core at no charge to members. This service provides an easy way for multiple parties to connect through a high quality, high definition, real time video conference. Any device that supports SIP/H323 can be added to our telepresence network.
Contact Us to learn more about CEN’s Video Conferencing Service.
Do I need a dedicated connection for video conferencing?
Yes, CEN membership is required to take advantage of this free service.
Does CEN offer video room system support?
Yes, through registration of video end point, any local network or room resource requirements are provided by member.
Is CEN Secure?
CEN operates a statewide, private network for its members. Traffic passing between CEN members and selected in-state peers does not traverse the public Internet, which improves performance, reliability and security. This provides an additional layer of security for our members but is not a replacement for end-to-end encryption of sensitive data.
CEN provides 24/7 DDoS Mitigation Services at no additional charge to its members.
For those with demanding security needs, CEN can also provide layer 2, layer 3 and site-to-site VPN services for members, often at no additional charge.
CEN's Managed Firewall Services provides enterprise class technology to protect members with a first line of defense against malicious internet traffic.
Does CEN participate in the E-Rate program?
Yes, CEN is a participating internet service provider in the E-Rate program. Our 498 ID (formerly SPIN) is: 143049066. CEN is happy to respond to all Form 470 requests from any of our K12 and Library members or those eligible for membership. For more information refer to our E-Rate Information page.
Who do I contact at CEN with E-Rate questions?
CEN’s Member Relations team would be happy to help you with your E-Rate questions. They can be reached at email@example.com or 860-622-4560, option 5.
How does CEN bill for E-Rate approved discounts?
Participants in the E-Rate program can chose one of two methods to receive their discount:
- SPI – CEN will discount customer invoices directly
- BEAR – Invoices are billed in full and customer gets reimbursement from USAC directly
It is the decision of each customer how they would like to be billed, however you can only use one method per funding year. Once your Form 471 is approved, reach out to your consultant or email firstname.lastname@example.org directly to specify your preference.
Additional information on E-Rate billing methods is available at:.
How do members contact CEN when having a technical problem?
CEN members, if you have a problem you would like to report, you may do so by calling:
(860) 622-4560 and choosing option 1 for GlobalNOC Service Desk
or send an email through our Contact Us page.
The GlobalNOC Service Desk is the first point of contact for all network issues. They support our network 24x7x365 allowing CEN to ensure reliable operations services.
We strive to provide at least a week’s worth of notice for any planned maintenance work. If you wish to be informed of these instances, please join CEN's Maintenance Notification list or consult our calendar link which includes all maintenance, scheduled and unscheduled on the network are listed (problems/ resolutions).
I need to make a change to my institution’s CEN services. What do I do next?
Please contact us and we will route your request to the appropriate CEN team member.
How do I make changes to our contact information?
CEN’s Member Relations team can help you with these requests and many others. They can be reached at 860-622-4560, option 5, or at email@example.com.